Stage II: Products and Services
This theme focuses on the communication skills required to conduct business, such as customer service and conflict resolution, to meet consumer needs.
Choose a CLB level by clicking below to access information about Real-World Tasks and Detailed Sample Tasks for this theme.
CLB 5
CLB 6
CLB 7
CLB 8
Listening
CLB 5
Watch a video on how to establish credit
in Canada.
Comprehending Instructions
Understand descriptive or narrative monologues or presentations related to everyday, personally relevant topics or situations.
- Gets the gist.
- Identifies key words and phrases.
Watch a short video on the tax system
in Canada.
Comprehending Instructions
Understand descriptive or narrative monologues or presentations related to everyday, personally relevant topics or situations.
- Gets the gist.
- Identifies key words and phrases.
CLB 6
Watch a video to understand options for
establishing credit in Canada, including
how some organizations such as credit
unions can help underserved populations.
Comprehending Instructions
Understand descriptive or narrative monologues or presentations on generally familiar and relevant topics.
- Identifies topic-specific words, phrases and expressions.
- Interprets factual information, explanations and opinions.
Watch a video on filing taxes in Canada.
Comprehending Instructions
Understand moderately complex directions and instructions for technical or non-technical tasks.
- Follows sequence markers or other linguistic clues to infer order of steps.
- Responds with actions to directions and instructions.
CLB 7
Watch a video to compare options for credit cards, including pros and cons of different types of cards.
Comprehending Instructions
Understand extended monologues or presentations on topics that are generally familiar and related to general knowledge or technical/ work-related issues in own field.
- Identifies the main idea (which is not explicitly stated) and detailed information.
- Interprets factual information, explanations and opinions.
Watch a webinar or presentation on the steps to filing taxes.
Comprehending Instructions
Understand moderately complex directions and instructions for technical or non-technical tasks.
- Follows sequence markers, cohesive devices (connecting words, reference, parallel structure, substitution) or other linguistic clues to infer order of steps.
- Responds with actions to directions and instructions.
Follow multi step instructions from a video to assemble a simple product.
Comprehending Instructions
Understand moderately complex directions and instructions for technical or non-technical tasks.
- Follows sequence markers, cohesive devices (connecting words, reference, parallel structure, substitution) or other linguistic clues to infer order of steps.
- Responds with actions to directions and instructions.
CLB 8
Watch 2-3 videos to evaluate options for borrowing money or establishing credit, to determine the best choices for yourself.
Getting Things Done
Understand communication intended to influence or persuade (such as extended warnings, threats, suggestions, recommendations and proposed solutions) in situations related to personal decisions or to work-related issues in own field.
- Interprets warnings, threats, suggestions, recommendations and proposed solutions.
- Evaluates the validity of suggestions or proposed solutions.
Watch a webinar or presentation on the steps to filing taxes and forms used.
Comprehending Instructions
Understand moderately complex directions and instructions for technical or non-technical tasks.
- Follows sequence markers, cohesive devices (connecting words, reference, parallel structure, substitution) or other linguistic clues to infer order of steps.
- Responds with actions to directions and instructions.
Follow multi step instructions from a video to assemble a complex product.
Comprehending Instructions
Understand extended multi-step directions or instructions for technical or non-technical tasks.
- Follows sequence markers, cohesive devices (connecting words, reference, parallel structure, substitution) or other linguistic clues to infer order of steps.
- Responds with actions to directions and instruction.
Speaking
CLB 5
Ask a salesperson about a product warranty.
Interacting with Others
Participate in basic social conversations for some everyday purposes.
- Opens and maintains a conversation.
- Indicates non-comprehension.
CLB 6
Ask a salesperson about an extended warranty for a product.
Interacting with Others
Participate in basic social conversations for some everyday purposes.
- Opens, maintains and closes a conversation.
- Indicates partial comprehension by asking clarifying questions.
CLB 7
Record a product or service review of a female-led Indigenous business.
Sharing Information
Give detailed information; express and qualify opinions and feelings; express reservations, approval, disapproval, possibilities and probabilities one-on-one and in small group discussions or meetings.
- Provides necessary information.
- Summarizes information and ideas to clarify and confirm understanding.
CLB 8
Record a detailed product or service of a female-led Indigenous business.
Sharing Information
Give detailed information; express and qualify opinions or concerns; present solutions and options; indicate opposition or support for a stand in one-on-one interactions and small group discussions or meetings.
- Provides detailed information and presents options as needed.
- Expresses and qualifies opinions, feelings, doubts and concerns.
Reading
CLB 5
Follow instructions to assemble a simple product.
Comprehending Instructions
Understand simple to moderately complex, step-by-step instructions and instructional texts for multi step procedures related to everyday situations.
- Interprets sequence and location signals (such as first, next and before).
- Follows instructions and directions by responding with actions as required to complete task.
Compare and contrast two types of savings accounts.
Getting Things Done
Get information from simple to moderately complex business or service texts (such as public announcements, brochures, notices, business letters and flyers).
- Gets the gist.
- Identifies key information and finds specific details.
Read a review of a product from a female- led Indigenous business on a consumer blog.
Comprehending Information
Understand simple to moderately complex descriptive or narrative texts on familiar topics.
- Identifies organization of text and links between paragraphs.
CLB 6
Follow instructions to assemble a product.
Comprehending Instructions
Understand simple to moderately complex, step-by-step instructions and instructional texts for multi step procedures related to everyday situations.
- Interprets sequence and location signals (such as first, next and before).
- Follows instructions and directions by responding with actions as required to complete a task.
Compare and contrast two types of credit cards.
Getting Things Done
Get information from simple to moderately complex business or service texts (such as public announcements, brochures, notices, business letters and flyers).
- Gets the gist.
- Identifies key information and finds specific details.
Read two different reviews of a product from a female-led Indigenous business on consumer blogs.
Comprehending Information
Understand simple to moderately complex descriptive or narrative texts on familiar topics.
- Distinguishes facts from opinions.
- Identifies organization of text and links between paragraphs.
CLB 7
Compare and contrast mortgages from two
different banks.
Comprehending Information
Get information from simple to moderately complex business or service texts (such as public announcements, brochures, notices, business letters and flyers).
- Gets the gist.
- Identifies key information and finds specific details.
Read the guidelines for setting up an account
on an online marketplace and posting second
hand items for sale.
Getting Things Done
Get information from moderately complex business/ service texts containing assessments, evaluations and advice.
- Identifies main ideas, key details and some implied meanings.
- Scans text and makes inferences to select relevant information.
CLB 8
Compare and contrast retirement funds
growth (charts or graphs) from two or three
different funds.
Getting Things Done
Get information from simple to moderately complex business or service texts (such as public announcements, brochures, notices, business letters and flyers).
- Gets the gist.
- Identifies key information and finds specific details.
Read an article about recommendations
and options for selling products or services
online.
Comprehending Information
Understand moderately complex extended descriptions, reports and narrations on familiar topics.
- Distinguishes facts from opinions.
- Evaluates ideas in text to draw conclusions.
Writing
CLB 5
Message someone about a second hand item for sale on an online marketplace and arrange a place to meet.
Getting Things Done
Write short business or service correspondence for routine personal needs.
- Conveys a sense of audience in language and format.
- Conveys the message clearly.
Complete a form to apply for a government family benefit such as the Canada Child Benefit.
Getting Things Done
Complete forms requiring detailed personal information.
- Identifies purpose of the form and completes it with all the required information.
- Spells and uses punctuation, capitalization, dates and numbers (and their abbreviations) correctly.
CLB 6
Message someone about a second hand item for sale on an online marketplace, negotiate the price and arrange a place
to meet.
Getting Things Done
Write short business or service correspondence for routine purposes.
- Conveys a sense of audience in language and format.
- Conveys the intended message.
Complete a form to apply for a government benefit such as the Canada Dental Plan.
Getting Things Done
Complete forms requiring detailed personal information.
- Identifies purpose of the form and completes it with all the required information.
- Spells and uses punctuation, capitalization, dates and numbers (and their abbreviations) correctly.
CLB 7
Summarize the benefits of an insurance plan from a website or pamphlet.
Reproducing Information
Reduce a text of up to about 2 pages to an outline or summary.
- Reduces information to important points with accurate details and no major omissions.
- Records main ideas or key details in point form.
Complete a form to apply for a specialized benefit from the government such as the Child Disability Benefit.
Getting Things Done
Complete extended forms requiring detailed personal information.
- Identifies the purpose of the form and completes it with all the required information.
- Spells and uses punctuation, capitalization, dates and numbers (and their abbreviations) correctly.
CLB 8
Summarize the benefits of home or renters’ insurance from a website or pamphlet.
Reproducing Information
Reduce a text of up to about 2 pages to an outline or summary.
- Reduces information to main points with accurate supporting details and no major omissions.
- Conveys essential information.
Complete a form to apply for a specialized benefit or program from the government such as the Disability Tax Credit.
Getting Things Done
Complete an expanded range of forms, including extended application forms and workplace forms with pre-set formats.
- Identifies purpose of form and its sections and completes it with required information, including 1 paragraph written responses, if required.
- Spells and uses punctuation, capitalization, dates and numbers (and their abbreviations) correctly.
Sample Real World Tasks
This information is aligned with the Canadian Language Benchmarks (CLB) and is designed to help guide you in the planning process. You can use these sample real-world tasks to guide and inform your selection or creation of skill-building activities, skill-using tasks and assessment tasks
These sample real-world tasks include the following: skill, real-world task, competency area, one competency statement and two sample indicators of ability. This is not an exhaustive list: there are more indicators of ability and information about this CLB level in Canadian Language Benchmarks English as a Second Language for Adults. Consult this resource for more information and to select your own competencies or indicators of ability. Remember, you can use more learner-friendly language in your materials and assessments.
This is NOT a lesson plan, module plan or curriculum.
